JR East Pass - Nagano, Niigata Area : Conditions

Payment & Ticketing


The JR East Pass is a product exclusively for travellers visiting Japan from overseas on a temporary visitor's visa.

One JR East Pass (Nagano, Niigata area) may be purchased, per passenger, per stay in Japan.

The following two requirements must be met to purchase and use a JR East Pass:

  • The pass user must have a passport issued by a country other than Japan.
  • The pass user must enter Japan on a temporary visitor's visa, stamped in the passport at the time of entry.

Note: If the above conditions cannot be verified as being met, the traveller may not be allowed to purchase a JR East pass or redeem an Exchange Order for a JR East pass. Travellers must carry their passport when using the JR East Pass as they may be asked to present it for identification purposes.

Dual Citizens:If you are dual citizen and have two passports (Japan and your country of residence), you MUST enter Japan under the entry status of "Temporary Visitor" on your foreign passport in order to exchange your Exchange Order for the Japan Rail Pass in Japan.


  • All reservations must be made locally in Japan. Seat reservations are free of charge.
  • The JR EAST PASS (Nagano, Niigata area) may be used for Tobu Railway Lines as long as either the departing or destination station is on a JR line. The JR EAST PASS (Nagano, Niigata area) is not valid for the Tokaido Shinkansen as that is operated by a different rail company. GALA Yuzawa Station is in operation only in winter and spring. The JR EAST PASS (Nagano, Niigata area) is not valid for JR buses.

An Exchange Order is issued which must be presented in Japan at a JR Station that has an Exchange Office. Exchange Orders must be presented within 3 months from the nominated date. The pass is then valid for 5 travel days over a 14 day period.

We also recommend that you take out suitable travel insurance to cover (as a minimum) the costs incurred if you cancel your trip.

Cancellation & Amendments


For passes issued incorrectly due to names, validity dates or unused passes the following cancellation fees apply:

  • No refund permitted within 10 days of the 1st nominated date of travel. This applies to unused passes/exchange vouchers
  • A 15% cancellation fee + $30 admin fee applies for passes submitted more than 10 days from the validity date
  • Exchange Orders or Japan Rail passes will not be reissued or refunded if lost or stolen.