Suica Card Japan (Metro Card) : FAQs

Frequently Asked Questions

Why purchase my Suica card before I arrive in Japan?

It is best to purchase your Suica card before you go as it avoids having to wait in long queues in Japan. You will have your credit and be free to jump on any train/bus and travel.

Where to Top up my Suica card locally?

Once the credit runs out, you can top-up your credit at any Automatic Ticket Vending Machines and Fare Adjustment Machines displaying the Suica mark.

Can I claim a refund if I lose my Suica Card?

No.

Does the Suica Card ever expire?

The Suica will only expire if not used for 10 years.

Can I use my Suica to pay for a Narita Express ticket & reservation?

Yes, if you have enough credit. Seat reservations are compulsory so please reserve at a JR ticket counter locally at the train station.

Can I get child-rate Suica Cards?

There are Child Suica Cards available. Currently Rail Plus does not stock these, they must be purchased locally.

Can children travel free?

Children 5 years and under may travel free of charge if they do not occupy a seat i.e. are seated on their parent's lap. Child ages are: 6 - 11 years