TranzAlpine : Conditions

Payment & Ticketing

Conditions:

  • Full payment is required 7 days from advice of confirmation. If full payment is not received Rail Plus holds the right to cancel your booking.
  • Any bookings made within 5 days prior to departure require full payment prior to confirmation.

Travel insurance providing appropriate cover is strongly recommended.

Cancellation & Amendments

Conditions:

  • Change in date of travel, passenger names and a reduction in journey length (stopping at an earlier station).
5 days + prior to departure No Fee
4 days or less prior to departure Non-changeable, 100% charge applies
  • Change in service, direction or reduction in passenger numbers. Please remember that a change in date of travel and reduction in journey length becomes a cancellation fee if within 5 days of departure.
  • All cancellations must be advised directly to Rail Plus.
Unpaid bookings No Fee
5 days + prior to departure 15% Cancellation fee
4 days or less prior to depature or No Show 100% Cancellation fee