Frequently Asked Questions

 
How do I redeem my Pass or Ticket?

You take your Rail Europe voucher to Zermatt base station where you will exchange the voucher for your Ticket. The voucher must be exchanged within 6 months of the date of issue.

I have a Rail Pass, can I take the discounted ticket?

Yes you can as long as you have a Swiss Travel Pass or a Swiss Half Fare Card. Purchasing a discounted Swiss peak ticket will take a day off your pass. 

Does my Pass have to be valid to take the discounted ticket?

Yes your pass must be valid. Example if you have a 3 day Swiss Travel Pass in 1 month, you must use your discounted Mattehorn Glacier Paradise ticket within that 1 month.

Do I need to pre-book?

No, simply just turn up to gain entry to the cable car.