Oyster Card (London) : Conditions

Payment & Ticketing

Conditions:

  • Oyster Cards are fully transferrable and can be used by anyone. No identification is required.
  • There is no expiry date so card can be topped up when you next travel. See refund conditions for information about refunding unused credit.
  • Oyster Cards are valid on Tube, bus, DLR, tram, and some National Rail services
  • Oyster Cards are available for adults only

Oyster Cards cannot be reissued or refunded if lost or stolen. For refund of unused credit please see below.

Cancellation & Amendments

Conditions:

Refund of pay as you go balance

Should a customer wish to surrender their Oyster card for visitors and obtain a refund of any pay as you go value that remains on the card, a Tube station will refund immediately amounts up to £10 on presentation/cancellation of the card.

If the balance on the card is in excess of this amount, the Tube station ticket office will supply a refund form which must be completed and handed in with the card. A sterling cheque will be posted to the customer, who will be responsible for paying any exchange rate fees.

The £5 card fee is non-refundable.

Refunds cannot be done directly with Rail Plus.