French Strike - Important Information

Friday, 11 May 2018

If you are travelling in the weeks ahead, please continue to check back here for more information to see if your journey is affected. 

 

Quick links

What is happening with the strikes?

We have been advised that there will be a national strike impacting rail services in France from April to June, 2018. If you are booked on any train(s) affected by the strike, we ask that you follow the information below for the proper course of action.

Check if your TGV train is impacted

Visit the SNCF website to check if your TGV train is impacted by the strikes: 

Check your train

Note: Customers can only check if their train is departing within 24 hours (Central European Time [CET]). To check if your Thalys or Eurostar train has been impacted, please refer to the below. 

What to do if your train is cancelled? 

If you are in France

Go to the Railway Station and ask the local staff to assist with:

  • Providing an update on the status of your train
  • Assisting with alternate transportation options that will be covered by your existing train ticket
  • Changing the date or time of travel using your existing train ticket
  • Endorsing your Paper or PDF/Electronic ticket if it will not be used for transportation provided by the railroad. You must send back the original documentation no later than ONE MONTH AFTER their original date of travel.

Free exchanges for later travel can be done at any station in France from April 28th to midnight on May 29th, 2018.

If you choose to travel on a strike day

  • If your train is confirmed to be operating, we advise that you arrive at train station early. Due to a possible increase in passengers, you may experience longer than usual time reaching the departure platform and boarding the train.
  • If your train has been cancelled once at the station, verify from the live departure board which trains are confirmed to be operating. You will be entitled to travel on any train on the same route of your original ticket within the same day without additional fees. Please be aware that seating cannot be guaranteed, and no compensation can be claimed should you not be able to find any free seat on board, or for any discomfort experienced during travel, as this national strike is beyond the railway’s control.

If you are in Australia/New Zealand

  • Please contact our After Sales Team in writing at [email protected] or [email protected] to request for a refund. 
  • All original documentation must be returned before departure from Australia/New Zealand.
  • PAPER TICKETS: Original documents must be received by Rail Plus at least 3 days prior to the strike date and sent via traceable mail as no refund can be guaranteed if tickets are not received. If applicable, include any replacement tickets.
  • E-TICKETS: Please email our After Sales Team to request cancellation.

How long do you have to request a refund? 

Refunds will not be possible for any requests returned to Rail Plus later than ONE MONTH AFTER their original date of travel.

Please allow approximately 3-6 months for your refund case to be progressed due to these exceptional circumstances. Note that any refund requests based on strike conditions only apply for journeys up to 29th May 2018. Any strike-affected journeys beyond this date will have normal cancellation penalties apply as per the fare purchased. We will continue to update this page for any further information we receive from railway authorities on this matter. 

Note: The Rail Plus Rail Protection Plan does not apply to any bookings impacted by strikes and cancellations. It will only cover for lost or stolen tickets.

Trains affected by French Strike

Due to a national strike in France, train services may suffer cancellations or timetable changes. Please find below a list of current cancellations.

IMPORTANT NOTE: Not all trains affected are listed below. The status of the affected trains will be confirmed 24 hours (Central European Time [CET]).

Strike Calendar 

 The days of strike announced by the trade unions

Eurostar

Customers with a connecting journey

If your Eurostar service is still operating, however you have booked connecting travel within France, please be advised that French domestic rail services will be disrupted and may have an impact on your travels. Please use the "Check Your Train" link at the top of this page to check whether your SNCF connecting services have been impacted. 

Please continue to keep checking this page for more information on whether your service has been disrupted. 

Please click here to see if your train has been cancelled

Thalys

Please use the Check your train tool for the latest information of affected Thalys trains. Currently showing a forecast for travel up to mid-May.

TGV France-Italy

The status of the affected trains will be confirmed 24 hours prior to departure (Central European Time [CET]). Please use the Check your train tool to check this. 

TGV France-Spain

The status of the affected trains will be confirmed 24 hours prior to departure (Central European Time [CET]). Please use the Check your train tool to check this. 

TGV Lyria

All the trains of Lyria will run and all the service will be guaranteed, 
Except: 9225 Paris<> Bern that will not be operating between Bern and Olten. 
This train will be paired with 9223 arrival at Zurich, so for the passengers of Bern and Olten, we invite you to take the trains CFF and the connection will be insured via Basel. (The passengers only have to show their Lyria’s ticket to take the train CFF between Basel to Bern) 
Please check the time table for all the trains.

Please note that that there will be no BUSINESS PREMIERE Service for the trains below during the entire period of strike:

  • 9760 (Geneva 6h12 <> Paris 9h29)
  • 9764 (Geneva 7h39 <> Paris 10h49)
  • 9768 (Geneva 9h38 <> Paris 12h49)
  • 9206 (Zurich 7h34 / Basel 8h34 <> Paris 11h37)
  • 9210 (Zurich 9h34 / Basel 10h34 <> Paris 13h37)
  • 9218 (Zurich 11h34 / Basel 12h34 <> Paris 15h37)

Frequently asked questions

Where can I go online to find if my service is running or not?

You can check if your train has been impacted by the strikes by using the “Check your train” link on our French Strike Information page. Please note however that you can only check this if your train’s scheduled departure is within 24 hours (Central European Time [CET]).

Are trains likely to change and still be affected on non-strike dates?

There is a chance that this may occur as strike dates are being confirmed to us on a progressive level. Please continue to keep checking this page for any updated information relating to French Strikes.

I am planning to travel on a TGV and/or Intercité service in May 2018. Am I safe to book the journey on the Rail Plus website?

Yes. SNCF have advised that for Strike Days in May, if the train is displaying on our website as open for sale, then we can assure that it will be operating. Please note however that this condition only applies for departures in MAY 2018 so far. Further information will be notified once made available. 

On a confirmed strike day, are all trains cancelled? Or is it only some services that have been cancelled?

A confirmed strike day does not necessarily mean that all services on that day are cancelled. Only some specific trains have been cancelled, so it is important to ensure that you have checked in advance on the status of your train. If you have not booked your tickets yet, we would recommend avoiding travel on a confirmed strike day as services will generally be busier with increased movement at stations due to these cancellations.  

When will we receive confirmation of services in May/June? We can see that a strike has been planned, but why are we not able to receive a refund?

The French Railways are progressively releasing information on refund eligibility on a month-by-month basis. As we receive the information, we will update this page to communicate all applicable refund procedures in light of the strikes, as well as a confirmation on which services are running.

My train has been cancelled, but can I get a refund for the connecting train?

Connecting trains not operated by SNCF may be eligible for a refund. Depending on whether you are currently in France or Australia, please follow the same procedures outlined in the “French Strike – Important Information” page to request for a refund for connecting trains impacted by the strike.

Can I receive compensation for alternative travel if I send you the receipt(s)?

Due to these exceptional circumstances, requesting compensation from alternative travel is subject to the discretion and approval of the carriers. If you wish to request for compensation, please email your request along with proof of any additional purchases to [email protected] /[email protected]  with the applicable information within 30 days after your originally confirmed travel date. From there we can attempt to request for compensation. Please note that compensation is not guaranteed. Otherwise, claims for compensation may be made independently with your pre-arranged Travel Insurance provider.

Have RER and Metro Services in Paris been cancelled too?

Within Paris, the Metro and buses are all operating as per normal. RER services linking the French capital to its suburbs have however been disrupted from 12 April 2018. Due to strike action on April 13, 2018, RER B trains will be running only 1 train for every 3 scheduled during non-rush hour and every 2nd train during rush hours (7-9AM, 5-7PM).

I plan to travel between Paris and Disneyland – have services between these two destinations also been affected?

Please note that direct Disney trains via TGV are not cancelled but they will be rerouted to now travel via Paris Nord. RER A trains from Paris city centre to Disneyland Paris will be running at the normal frequency with no impact involved.

What if I choose to travel on a strike day?

  • If your train is confirmed to be operating, we advise that you arrive at the train station early. Due to a possible increase in passengers, you may experience longer than usual time reaching the departure platform and boarding the train.
  • If your train has been cancelled once at the station, verify from the live departure board which trains are confirmed to be operating. You will be entitled to travel on any train on the same route of your original ticket within the same day without additional fees. Please be aware that seating cannot be guaranteed, and no compensation can be claimed should you not be able to find any free seat on board, or for any discomfort experienced during travel, as this national strike is beyond the railway’s control.

Back to System News section